Privacy Policy — 7pk365

1. Introduction

7pk365 ("we", "us", "our") is an internationally licensed online gaming platform serving players across Pakistan and beyond. We operate the website at 7pk365.pro, offering casino games, live dealer tables, sports betting including PSL cricket markets, poker, Andar Bahar, and slots, all denominated in Pakistani Rupees (PKR).

This Privacy Policy describes how 7pk365 collects, uses, discloses, and safeguards the personal information of registered users ("you", "your") in connection with our Services. It applies to all interactions with the 7pk365 platform, including account registration, login, deposits and withdrawals via EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20, customer support communications, and any promotional activities you participate in.

By registering a 7pk365 account or continuing to use the platform after any update to this Policy, you acknowledge that you have read and understood the practices described herein. This Privacy Policy should be read alongside the 7pk365 Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

7pk365 collects personal data through several channels — directly from you during registration and account activity, automatically through your use of the platform, and in limited circumstances from trusted third-party verification services. The categories of data we collect are described below.

3. How We Use Your Personal Data

7pk365 uses the personal data we collect for the following purposes. Each purpose is tied to a specific legal basis, described in Section 4 below.

• Account Management: To create, maintain, and manage your 7pk365 account, including processing your PKR deposits via EasyPaisa and JazzCash, facilitating withdrawals, and maintaining your gaming history.
• Identity Verification (KYC): To verify your identity and age (21+) in accordance with our international gaming licence requirements and anti-money laundering (AML) obligations. We may use third-party identity verification services for this purpose.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the 7pk365 platform.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat or email to [email protected], in Urdu and English.
• Responsible Gaming: To monitor gaming behaviour patterns and identify signs of problem gambling, enabling us to provide timely intervention, self-exclusion tools, and deposit limit adjustments.
• Marketing & Promotions: To send you personalised bonus offers, cricket betting promotions, and platform updates, where you have opted in to receive such communications. You may unsubscribe at any time.
• Legal Compliance: To comply with our obligations under applicable law and our international gaming licence, including responding to lawful requests from regulatory authorities.
• Platform Improvement: To analyse aggregated usage data to improve the performance, usability, and game selection of the 7pk365 platform for all Pakistani users.

4. Legal Basis for Processing

7pk365 processes your personal data only where we have a valid legal basis to do so. The primary legal bases we rely on are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the 7pk365 Terms & Conditions — including account creation, transaction processing, and providing gaming Services.
• Legal Obligation: Processing required to comply with AML regulations, KYC requirements, and any lawful instructions from our licensing authority or other competent regulatory bodies.
• Legitimate Interests: Processing carried out in pursuit of 7pk365's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing and personalised promotions, which takes place only where you have freely and explicitly opted in. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third-Party Disclosure

7pk365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment Processors: EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, SadaPay, and Raast receive the minimum financial data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy and data security standards.
• Identity Verification Partners: Third-party KYC service providers receive identity documents for the purpose of verifying your age and identity in accordance with our licensing requirements. These providers are contractually prohibited from using your data for any other purpose.
• Fraud Detection Services: Specialist fraud prevention platforms may receive technical data (such as IP addresses and device fingerprints) to assist in identifying suspicious activity. No unnecessary personal data is shared.
• Game Software Providers: Where you play games supplied by licensed third-party game studios, aggregated gameplay data may be shared with the relevant provider for the purpose of game performance analytics and licence compliance.
• Regulatory & Law Enforcement Authorities: 7pk365 may disclose personal data to competent authorities where required to do so by law, court order, or pursuant to our international gaming licence obligations, including anti-money laundering reporting requirements.
• Corporate Restructuring: In the event of a merger, acquisition, or transfer of assets involving 7pk365, user data may be transferred to the successor entity, subject to equivalent data protection commitments.

6. Cookies & Tracking Technologies

The 7pk365 platform uses cookies and similar tracking technologies to enhance your user experience, maintain your login session, remember your language preference (Urdu or English), and analyse platform usage. The types of cookies we use are described below.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as maintaining your authenticated session, remembering your PKR account state between pages, and securing your login. These cookies cannot be disabled without significantly impacting your experience.
• Functional Cookies: These cookies remember your preferences, such as preferred language, display settings, and responsible gaming limit configurations, so you do not have to reset them each time you log in to 7pk365.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the 7pk365 platform, which games are most popular, and where technical issues are occurring. This data is aggregated and does not identify individual users.
• Marketing Cookies: Where you have opted in to personalised promotions, marketing cookies help us deliver relevant bonus offers based on your gaming preferences. You may withdraw consent for marketing cookies at any time via your account settings.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the 7pk365 platform, including account login and payment processing.

7. Data Retention

7pk365 retains personal data for as long as necessary to fulfil the purpose for which it was collected, and in any event for the minimum period required by our international gaming licence and applicable financial regulations. Our general retention principles are as follows:

• Active Accounts: Personal and financial data is retained for the duration of your active relationship with 7pk365, plus an additional period of up to five (5) years following account closure to satisfy AML and gaming licence record-keeping obligations.
• KYC Documents: Identity verification documents (e.g. CNIC copies, proof of address) are retained for the period required by our licensing authority, typically five (5) years from the date of verification.
• Transaction Records: PKR deposit and withdrawal transaction records are retained for a minimum of five (5) years for financial compliance purposes.
• Marketing Data: Marketing preference data and communication history are retained until you withdraw consent or close your account, whichever is sooner.
• Technical Logs: Server logs and security event data are retained for a maximum of twelve (12) months unless a security investigation requires extended retention.

Once personal data is no longer required and the applicable retention period has expired, 7pk365 will securely delete or anonymise the data in accordance with our internal data disposal procedures.

8. Security Measures

7pk365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 7pk365 platform.
• Encrypted storage of sensitive account data, including passwords (hashed and salted) and financial identifiers.
• Two-factor authentication (2FA) via OTP available for all registered 7pk365 accounts.
• Regular penetration testing and security audits of the 7pk365 platform infrastructure.
• Role-based access controls limiting internal staff access to personal data strictly to those with a legitimate need.
• Continuous fraud monitoring and anomaly detection systems operating 24/7 on all account activity.

9. Your Data Protection Rights

Subject to applicable law and our obligations under our international gaming licence, you have the following rights in relation to your personal data held by 7pk365:

• Right of Access: You may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (such as updating your phone number) can be made directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligation to retain certain data under our gaming licence and AML regulations.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to Object: You may object to processing based on legitimate interests or to direct marketing at any time. We will cease processing for marketing purposes immediately upon receiving your objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time via your account settings or by contacting support, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 7pk365 data protection team via live chat or by writing to [email protected]. We will acknowledge your request within 5 business days and aim to respond in full within 30 days.

10. Children's Privacy

The 7pk365 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21 years of age, we will immediately close their account, return any deposited funds to the verified payment source, and securely delete all associated personal data.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered a 7pk365 account, please contact our support team immediately via live chat or at [email protected]. We take all such reports seriously and will act without delay.

11. Third-Party Links & Services

The 7pk365 platform may reference or integrate with third-party services such as payment processors (EasyPaisa, JazzCash, HBL, Meezan Bank), game software providers, and identity verification systems. Each of these third-party services operates under its own privacy policy and data handling practices, which are independent of this 7pk365 Privacy Policy.

7pk365 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your 7pk365 account, particularly your chosen payment provider, as they will hold transaction data relating to your PKR deposits and withdrawals independently of 7pk365.

12. Updates to This Privacy Policy

7pk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered users via the email address associated with their account and display a prominent notice on the 7pk365 platform for a reasonable period prior to the changes taking effect.

The effective date at the top of this page will always reflect when this Policy was last updated. We encourage you to review this page periodically. Your continued use of the 7pk365 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7pk365 handles your personal data, please reach out to our team through the following channels. All contact details are provided as plain text — they are not clickable links:

• Email: [email protected] (plain text only — not a mailto link)
• Live Chat: Available 24/7 on the 7pk365 platform, in Urdu and English.
• Response Time: Data protection queries are acknowledged within 5 business days and resolved within 30 days.

For queries relating to the general platform rules, please refer to our Terms & Conditions. For queries about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page.